X Premium Charged Me Twice but Never Activated My Subscription

I made two payments of 199 TL, approximately $4 each, through the Google Play Store on September 14, 2026, and September 17, 2026, three days apart, to purchase an X Premium subscription. Although both payments appeared as successful through Google, my Premium subscription has still not been activated on my account after approximately a week, and the blue checkmark has not been added to my profile.

Because I did not receive the blue checkmark and the Premium features were not activated, I canceled the subscription. However, my account still shows the subscription as active through October 15. This inconsistency between the X app and Google Play has still not been resolved, even though I have been charged and have not received the service.

Although I contacted X Support, my issue was not resolved. I have been charged for the subscription, but the Premium features have not been activated on my account, leaving me unable to use the service I paid for. I request that my X Premium subscription be activated on my account as soon as possible and that I be allowed to use the service continuously in exchange for the payments I have made.