WPS Office won’t sync or save files to cloud – how can I get it to work?

If WPS Office won’t sync or save files to the cloud and you want to get it working again;

Check your account and connection first;

• Make sure you’re logged into the correct WPS account
• Check your internet connection (switch between Wi-Fi and mobile data)
• Log out of WPS Office and log back in to refresh account sync
• Check whether WPS Cloud service is temporarily down

Verify cloud storage status;

• Check if your WPS Cloud storage is full
• Try uploading a small test file to see if sync works at all
• Confirm you’re saving to WPS Cloud, not local storage by mistake

Fix common app issues;

• Fully close and reopen WPS Office
• Restart your device
• Update WPS Office to the latest version
• On Android/iOS, clear app cache (not data)
• On Windows/macOS, try running WPS as Administrator

Check permissions and settings;

• Ensure WPS Office has storage and network permissions enabled
• Disable battery optimization / background restriction for WPS (mobile)
• Temporarily turn off VPN, firewall, or proxy that may block sync
• Disable and re-enable cloud sync in WPS settings

If cloud saving continues to fail and risks your data, share your experience and consider filing a complaint on Xolvie to seek visibility and a proper resolution.