Complaint About Wolt Delivery Service In Baku, Azerbaijan

I am writing to report a serious problem I experienced with Wolt support chat regarding an undelivered order and the lack of cooperation in resolving it. On July 6, between approximately 8:10 and 8:24 pm in Baku, Azerbaijan, I placed an order through Wolt with the order number 6a4bacc6f8df89f33d7e43c3. The courier was supposedly unable to contact me, and my order was sent back to the restaurant. Despite this, I received an email from Wolt stating that the order had been delivered, which is not true, as I never received anything. I was charged 9.80 AZN for this undelivered order. When I contacted Wolt support chat, they told me to call the restaurant myself so that the order could be delivered to me. The restaurant, however, does not have its own courier service and therefore cannot deliver the order directly. I then asked Wolt support to arrange delivery again, even for an extra charge, but they did not cooperate and did not offer any effective solution. I contacted support more than once, and the final response was still unhelpful and uncooperative. I request that Wolt either provide a full refund of 9.80 AZN for this undelivered order or arrange a new delivery of the same order under fair conditions. I also ask that Wolt correct their system records stating that the order was delivered, because this information is inaccurate and misleading. I expect this situation to be reviewed and resolved as soon as possible.