I purchased the Fissler Vitavit Premium pressure cooker in Turkey, and the pressure mechanism did not work from the moment I received it. I first tested it with water, as instructed in the manual, but it continued to release air instead. I first contacted Fissler customer service via email, but when I was unable to reach them, I contacted the Enplus store via video and letter to request a return. I was instructed to send the item to an authorized service center. A person claiming to be from the service center called and told me that because the product was "used," the valve system had "burned out," and that "Germany does not accept physical damage," they could only provide a paid replacement. This was frustrating because the product was defective from the start, never used for cooking, and tested only with water as directed. They blamed me for the damage and user error, demanded that I pay for repairs, which I refused, and then returned the still defective product to me. Despite paying a premium for Fissler's reliability, I now deeply regret my purchase. If I had known that the authorized service could demand payment for repairing a product that never worked, I would not have chosen this brand. Now I'm left with a broken product that I haven't used once. Hopefully, my experience can serve as a resource for others looking into this product.
On October 31, 2025, I purchased a Fissler Vitaquick pressure cooker on N11. During my very first use, I experienced a steam leakage problem. After receiving the product, I tested it and noticed that it was releasing steam forcefully. I immediately contacted both the authorized service and the selle...
I am writing to seek assistance regarding an issue with my Fissler pressure cooker (FISSLER VITAQUICK GREEN 4,5) purchased on 2023 April. Despite careful use and adherence to the manual’s instructions, I recently noticed a crack and breakage at the connection point between the handle and the metal l...
On August 2, 2025, I purchased a Fissler Premium pressure cooker for ₺7,799 and received it in Balıkesir. From the very first use, permanent marks resembling rust stains appeared around the rubber part of the inner lid, and they did not come off even after washing. Experiencing such an issue with su...
I purchased a Fissler pressure cooker for ₺12,000, expecting a high-quality product, but my experience has been nothing short of disappointing. After using it fewer than six times, the locking handle began to loosen and move. I contacted the seller, who told me to deal with the service team directly...
I just bought a Fissler Vitavit Comfort pressure cooker, and after only 3 or 4 uses, the lid fell off when we pressed on it to let the air out. Even though we were careful, the warranty repair showed that the stop pin on the lid handle had broken, and the company wanted more than 1000 to fix it. Whe...
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