I ordered a pair of noise-canceling headphones for a steal on Wish. They arrived today, but the sound quality is awful. What's the user protection they offer?

User protection at Wish may be less extensive than at other online retailers. Wish's Money Back Guarantee may help if your noise-canceling headphones sound bad. This warranty covers items that are "significantly not as described," such as noise-canceling headphones that don't sound good.

You must use Wish's dispute resolution process to resolve the issue and possibly get a refund. The Wish app lets you find your headphones order and dispute it. Explain that the headphones' sound quality is poor compared to the product description. Images of the headphones and product description screenshots can support your case.

Start the dispute within Wish's 30-day delivery estimate window. Wish may also recommend contacting the seller to resolve the issue. If the seller refuses a replacement or partial refund, escalate the dispute with Wish. Consider that Wish may not cover return shipping costs, especially for international sellers, when making a return.

Feel free to contribute further information or insights in the comments or file your complaint.