Wise Closed My Account and Is Holding €5,600 Without Payment

On January 16, my Wise account was closed due to an alleged violation of terms. However, no clear explanation was provided about which rule I violated, and I still do not know the reason. At the time my account was closed, I had a balance of €5,600 in it.

Wise representatives informed me that this balance would be transferred to another bank account and asked me to provide an IBAN. They initially stated that they had sent the payment to the first IBAN I provided, but that the bank rejected it and the funds were returned to Wise. After that, they asked me to provide a new bank account, and I submitted a second IBAN.

Since January, I have been waiting for my €5,600 to be transferred to the new IBAN. Despite this, I have still not received any payment. In recent days, I have also not received any response to my emails for the past two days.

I also tried to contact Wise by phone. I was told there is no Turkish language support and that only English is available. Since I do not speak English, I previously communicated in French, but now only English support is offered. Because of this, I cannot properly explain my situation or follow up on the process.

I request that Wise immediately transfer my remaining €5,600 balance to the updated bank account I provided and give me a clear and understandable explanation of this process. I also request support in Turkish or at least in a language I can communicate in.