5
Resolved
WhiteBIT Support Team Is Incredibly Patient!
Кароліна's Thank You Message
“As I wrote before - thx Whitebit 😉”
I'd like to leave my appreciation rather than a complaint. I was selling USDT on the spot market, but the funds didn't appear on either my trading or main balance, and there was no record in the transaction history. I later realized I had selected a limit order without setting the conditions, so the order wasn't placed. The support team was incredibly patient, checking everything multiple times throughout the day as I wrote in 5 times trying to locate this non-existent transaction. Thank you, WhiteBIT support team, for your patience and professionalism! I'm sure I'm not the only one who makes these mistakes.
Кароліна
August 21, 2024 10:59 AM
As I wrote before - thx Whitebit 😉
Hello, Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words and are glad that our support team was able to assist you in resolving the issue, even if it was a misunderstanding on your part. Mistakes happen, and it's great to know that you felt well-supported throughout the process. We are always here to help, and your feedback encourages us to continue providing the best service possible. If you ever need assistance again, please don’t hesitate to reach out. Thanks again for your appreciation, and we wish you all the best with your future trades! Best regards, WhiteBIT Team