I Transferred 20 USDT to Bybit But My Coins Never Arrived

I transferred 2 separate amounts of 10 USDT each to my Bybit Global account. The transaction was successfully completed and confirmed by the exchange I sent it from, but the coins never arrived in my Bybit wallet. It’s extremely frustrating because I did everything correctly, and the blockchain confirms that the transfer was completed.

To make matters worse, Bybit's support system is completely inadequate. The platform only provides English-language assistance, which makes it incredibly difficult to communicate for those who aren't fluent. Even when I try, the responses are generic and not helpful in resolving the issue.

I need Bybit to take this issue seriously and investigate the missing funds urgently. We are talking about real money here. I'm requesting a proper response—not automated replies or delays. I want my 20 USDT to reflect in my account without further excuses or waiting.