WeTransfer Free Trial Charged Me After I Forgot to Cancel
I signed up for WeTransfer in order to use the free trial period, but I forgot to cancel the membership before the trial ended. On 04/23/2026, I received a notification that approximately $23 would be charged from my bank card. Other than using the free trial period, I did not continue using your service in any way.
When I try to contact customer support, I receive an automatic warning saying that I cannot access support because my account email has not been verified. However, I never received any verification email in my inbox that would allow me to confirm my account. Because of this issue, I am completely unable to reach the support team.
Since I did not continue using the paid service after the free trial and cannot receive support through your system, I request that the approximately $23 charge from my bank card not be processed, or if it has already been charged, that it be fully refunded. I also request that my account be closed, my subscription permanently canceled, and the email verification problem investigated and resolved.
