In February 2024, I purchased a WeTransfer Pro subscription using my email s********@gmail.com**. When the subscription expired in February 2025, I renewed the same package. However, after reviewing my account statement, I noticed that I had been charged twice — once for $100 and again for $120.
In March 2025, I contacted my bank to dispute the $100 charge, as it was not authorized by me, and the amount was successfully refunded.
Recently, when I needed to send a large file, I logged into my account only to find that my Pro subscription is not active. Despite having payment records showing that I renewed the membership, the account still reflects a non-active status.
I also discovered that there is no phone number or direct email address available on WeTransfer’s website to contact customer support, which left me unable to resolve the issue directly.
I am requesting that my Pro subscription be reactivated immediately, that my grievance be resolved fairly, and that I receive a clear explanation of the payment transactions linked to my account.
Since June 21, 2024, I have been experiencing a serious billing issue with WeTransfer. When I first tried to create a subscription for the weekly plan (above the free plan), the activation email arrived only the next morning, and I never even activated my account. Despite this, unauthorized charges ...
I signed up for WeTransfer’s free trial subscription but now I can’t cancel it. Since I no longer need the service, I’ve tried multiple times to cancel my subscription, but it simply won’t let me. I even emailed WeTransfer requesting cancellation, but have yet to receive any response. I urgently wan...
Even though I had deleted all of my card details from my WeTransfer account, the company still managed to use my information without my knowledge and charged me $228 (around ₺9,000) for an annual subscription fee I never approved. I demand an immediate refund of the $228 that was wrongfully taken. ...
I signed up for a one-month subscription on Wetransfer.com, intending to use it briefly. When I no longer needed the service, I attempted to cancel my subscription, but the site made it impossible to do so. Despite my repeated efforts, the cancellation process wouldn’t go through, resulting in anoth...
I signed up for a one-month subscription on WeTransfer.com, planning to use it only briefly. When I no longer needed the service, I tried to cancel my subscription, but the cancellation process wouldn’t go through. Despite following all steps, I was still charged for an additional period. This issue...
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