WeTransfer Pro Membership Not Active Despite Renewal and Double Charges
In February 2024, I purchased a WeTransfer Pro subscription using my email s********@gmail.com**. When the subscription expired in February 2025, I renewed the same package. However, after reviewing my account statement, I noticed that I had been charged twice — once for $100 and again for $120.
In March 2025, I contacted my bank to dispute the $100 charge, as it was not authorized by me, and the amount was successfully refunded.
Recently, when I needed to send a large file, I logged into my account only to find that my Pro subscription is not active. Despite having payment records showing that I renewed the membership, the account still reflects a non-active status.
I also discovered that there is no phone number or direct email address available on WeTransfer’s website to contact customer support, which left me unable to resolve the issue directly.
I am requesting that my Pro subscription be reactivated immediately, that my grievance be resolved fairly, and that I receive a clear explanation of the payment transactions linked to my account.
