How can I check in WeTransfer if the recipient has downloaded the file I sent?

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Xolvie
Xolvie Resolution Specialist September 03, 3:11 pm

In the free version of WeTransfer, you cannot check whether the recipient has downloaded the file — the service simply sends the link without tracking the recipient’s actions.

In the WeTransfer Pro plan and above, there is a download tracking feature:

Log into your Pro account.

Go to the Transfers (Sent files) section.

Select the desired transfer — it will show the download date, number of downloads, and even the IP addresses of those who downloaded.

If you sent the file as a link instead of via email, the statistics will be more limited — the service won’t know exactly who downloaded it, only the total number of downloads.

❗ If in WeTransfer Pro the download information does not appear even though the recipient claims to have downloaded the file — 👉 record this on Xolvie 👈 to demand clarification from the service.

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