5
Resolved

WePlay Wrong Mobile Number Linked Cannot Log In Account

March 21 8:14 PM170

I am facing a serious problem with my WePlay ID because a wrong mobile number was entered by mistake, and now I am unable to log in to my account. The number 93258*** was mistakenly registered in my WePlay ID, and this number is incorrect. Due to this wrong number, I cannot receive any login verification and I am completely locked out of my account. My Airtel SIM linked to this matter is not active, and I also lost the SIM, so I cannot use it to recover or verify the account. I want the company to remove this incorrect number 93258*** from my WePlay ID and update or link my account to my new active mobile number, so that I can log in and use my WePlay ID again without any issues. I request that my identity be verified through alternative methods and that the wrong number be deleted from my WePlay ID and replaced with my current working number. I expect a clear explanation of the steps to be taken and a quick resolution so that my account access can be restored.

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