I use the WePlay application on my Android phone, and I have been unable to log in to my account since January 14 because I lost the SIM card linked to my account. Since the login process is tied to that phone number, I cannot receive verification codes, and I am now completely locked out of my account.
I have not been able to reach WePlay customer support, which is why I am submitting this complaint to request assistance. I respectfully ask that the phone number registered on my WePlay account be changed so I can recover access, as I no longer have the old SIM card.
I request that my account be verified using alternative methods, such as email verification or identity verification, and that my new phone number be added. I want to regain access to my WePlay account without losing my account data or progress and continue using the app normally.
I have been using a WePlay account on my Android phone, but I can no longer access it because I forgot the email address linked to my Google account. I originally created the account through Google, and right now I only remember my account name and registered phone number. Unfortunately, I don’t rec...
I can no longer access my WePlay account, even though the phone number linked to it is mine. Just yesterday, I logged in without any issues, but today, I’m completely locked out. When I try to log in, the app says the account is active on another device. I still receive the SMS verification codes, w...
I can no longer access my WePlay account (linked to number 5397**13) because it’s tied to an old phone number I no longer use. Until recently, I could log in using my connected Google account without any issues. However, the app suddenly changed its login requirement and now only allows access throu...
I purchased my WePlay account with ID 24065492 and have been using it for a long time without any issues. Unfortunately, the phone number I used to register the account is no longer active. When I try to log in, the system sends a verification code to this inactive number, preventing me from accessi...
My account is linked only through the X platform (not my phone number), and when I try to log in, the system demands a verification code. The problem is—since I never linked a phone number to my account—I have no way to receive the code, and now I’m completely locked out. There is no guidance in th...
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