WePlay Support Failed to Help After Account Was Banned

I have been using a WePlay account, and three days ago, on the 6th at around 6:57 PM, my account was suddenly banned while I was in the app, enjoying myself and watching content. I did not receive any clear explanation or understandable reason for the ban, and since then I have not been able to log in again.

I no longer remember my account ID, and I do not have other detailed information such as the exact username, but I want to make clear that this is my personal account and that I was using it normally.

I tried to contact WePlay support after the ban, but I received a message saying that my message was not received, so I was unable to get any help or information.

I kindly request that my case be reviewed carefully, that the ban on my account be removed, and that I be allowed to access my WePlay account again. If any additional information is needed to verify that the account belongs to me, I am ready to provide it.