WePlay Issues Permanent Device Ban Citing Sudden Age Violation

About 3 months ago, my device was permanently banned on the WePlay gaming platform under the pretext of an age violation. During the time I registered on the platform and played games, I never encountered any age verification process, and my account was actively usable. While I was able to log in and access games without issues for a long time, I suddenly received an age violation warning and discovered that my device had been completely blocked.

I do not believe I made any false declarations, nor was I provided with detailed information, evidence, or an explanation regarding this violation. Currently, I can access neither my account nor the platform from the same device. I believe this situation is unfair and has caused me significant hardship.

I demand that the restriction placed on my device be lifted and that my access to my account be restored.