WePlay Blocked My Account After $100 Recharge Without Clear Explanation

I am writing about a problem with my WePlay app account on Android, which was blocked immediately after I recharged it.

On March 8, I added a red packet to my account using my card, with an amount of around $100. Shortly after completing this recharge, my account was blocked, with the explanation that I had disrespected the community guidelines.

I do not fully understand the reason for this block, and I kindly ask for your understanding if any action on my part was considered a violation. I respect and accept the community guidelines, and I am willing to follow all the rules carefully from now on.

My WePlay account ID is 34535846. I have already tried to contact customer support, but I have not received any response so far.

I sincerely request that you review my account again and remove the block, so that I can continue using the app and access the balance I loaded. Please give me one more chance, and I will strictly follow all community guidelines in the future.