I’ve been using the WePlay app since it first launched and have consistently purchased coins, joined events, and supported the platform financially. However, during my most recent attempt to load coins, the app gave an error with my card—even though there is absolutely no issue with my card.
When I tried to reach customer support, the experience was beyond frustrating. Instead of helping me resolve the problem, they ended the chat abruptly, didn’t respond to my questions, and acted as though they were giving me orders rather than assisting me. Their knowledge of the app is zero, their problem-solving skills are nonexistent, and they clearly lack proper training.
I expect immediate action to resolve this issue. Either hire competent support staff or fix the app so that loyal users like me don’t face this kind of negligence. I’m requesting a proper follow-up and solution to my coin loading problem as soon as possible.
At 7:44 AM this morning, I attempted to purchase coins on WePlay. The payment was successfully sent, but the coins never appeared in my account. Even worse, the money was not refunded either. I have tried everything to resolve this issue, but nothing has worked. I expect WePlay to either credit the...
I recently received a 12-hour ban on the Weplay Game Chat platform. Once the ban expired, I tried to log into my account the next morning, only to find that my account had been permanently closed without any prior warning or explanation. The only message displayed was “Your account has been closed,”...
Hello, I purchased and have been using WePlay by logging in with my Apple ID. I never encountered a problem until recently when I suddenly could no longer access my account. The system confirmed my Apple ID, but the SMS verification step fails to complete. I do not understand why this is happening, ...
I opened a WePlay account and, after facing a ban, my email was handed over to an admin who successfully removed the ban. However, when I later tried to log in using my phone number, I encountered a serious problem: I can no longer access my account. This situation is extremely urgent because I had...
Hello WePlay Support Team, I’m reaching out because both my account and device have been unfairly banned from using your platform. I have no idea why this happened — I haven’t violated any community guidelines or behaved inappropriately in the app. Yet now, I am completely locked out and unable to ...
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