Bad customer service. I wanted to exchange a watch that was given to me, but there weren't any that I liked in the store. They told me I could exchange them for gift cards that could be used online. But when I tried to use the gift card online, I couldn't find a way to do so. After calling customer service several times, they didn't answer. Later you know what I discovered?? The branch finally said that gift cards could only be used in the store!!! Not just because there was nothing appaling I felt like I was decieved, so I asked them for a refund, the branch manager was rude and unhelpful, and they denied making any mistakes, even though their bad management wasted my time. Stay away from this place! Find stores that care about their customers.
Weeks go by, and no sign of replacements for the gift cards you forgot to send!!!! I call again, only to hear that the missing cards are now marked as "used." No way! Despite explaining this over and over, they refused to replace the cards or offer any compensation. Barnes & Noble isn't interested i...
one of the things I ordered looked nothing like the picture on their website, totally different, were they trying to trick me?? worse, another item broke like, literally seconds after I used it. contacted their customer service to see what they could do. They admitted the website description was wro...
Terrible, terrible, terrible service... definitely think 40 times before you go! The appointment was made on Friday, December 1, 2023 at 13:00. I went. The staff started working at 14 o'clock on Fridays because they went to Friday prayers, so I had to wait... Also, it was the first maintenance of my...
I've seriously never been so disappointed in my life. I opened a ticket for an undelivered item, but they closed it right away, saying that it had already been delivered. I've been eagerly waiting for my package pickup for the past two days now. it's like trying to reach them via phone is a total m...
I bought a t-shirt from their store on June 3rd, and the very next day, June 4th, I went back to return or exchange it. I wish I hadn't even bothered! They flat-out told me no exchanges and no returns were possible. Their excuse? "You've worn it before, and now you're bringing it back." This is comp...
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