Yves Rocher Order Delayed with No Information Provided: Customer Service Fails to Assist

ordered something but it hasn't been shipped yet, they said there'd be a delay but didn't give me any deets on how long it'll take. they can't give us...
one of the things I ordered looked nothing like the picture on their website, totally different, were they trying to trick me?? worse, another item broke like, literally seconds after I used it. contacted their customer service to see what they could do. They admitted the website description was wrong, but nothing to fix it, didn't even bother to fix it! They basically said "sorry, not sorry" to me, but kept misleading everyone else with their lies, how messed up is that? Since they wouldn't take responsibility, I left a review about the broken product on their site. Hoping to warn others, they just blocked my review! Can you believe the nerve? They only want people to see the good stuff, not the reality

ordered something but it hasn't been shipped yet, they said there'd be a delay but didn't give me any deets on how long it'll take. they can't give us...
placed this substantial order a month ago, they said it would be delivered by 6/10/24. It hasn’t untill two days ago. The worst part is about to come. In order to get a status update on my order, had to call four times in three weeks. Beyond that, regarding two of those four occasions, I was flat-ou...

they totally overcharged me for that thing and then wouldn't even let me pay in installments. Lame. it's been 45 days since I returned the product and I still haven't gotten my refund. This delay has been a real pain in the wallet. I couldn't pay off my credit card debt and now I'm stuck with a bunc...
I ordered Various items, all of which were either damaged, of poor quality, or never arrived. Now I say don’t waste your time here, it's clear that this website is not operating with customers' best interests in mind. Not only have I received damaged or subpar quality items, but the process of tryin...
It's been like a month and called their support team a bunch of times trying to get some real info about my product, but all they've given me is some vague and useless answers. they were speaking in such a manner that I felt like they were teasing me, acting like the product had been shipped six tim...
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