If Walmart charged you twice,
Review your payment first;
• Check:
– Your Walmart order and payment history
– Your bank or credit card statement
– Whether one charge is pending and the other is completed
– Whether both charges relate to the same order
• Confirm:
– Both charges were actually processed
– The transaction dates and amounts match
– You didn't accidentally place the order twice
– One of the charges isn't a temporary authorization hold
Gather evidence;
• Save screenshots showing:
– Both charges on your statement
– Your Walmart order details
– Payment confirmations or receipts
– Any duplicate transaction information
• Keep:
– Order number
– Both transaction or payment reference numbers
– Charge dates and amounts
– Previous support conversations
Contact Walmart support;
• Request:
– Verification of the duplicate charge
– A refund for the extra payment
– Confirmation of when the refund will reach your original payment method
– An explanation of why you were charged twice
If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
