Requesting Refund for Unauthorized Google Help Pay Charges

Aslı
Helppay
October 15, 2025 1:56 PM40

On September 7, September 30, and October 14, three separate charges of $5 (about 154 TRY each) were made to my Akbank card ending in 7313 under the name Google Help Pay. These payments were made without my knowledge or authorization, and I have no idea which service or subscription they belong to.

I have never started or approved any subscription related to Google Help Pay, and these withdrawals occurred entirely without my consent. This situation is deeply concerning and unacceptable.

I request an immediate refund of all unauthorized charges and the cancellation of any associated subscriptions or payment authorizations linked to my account. I also expect an official explanation from Google regarding how these payments were processed without my permission.

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