I recently discovered that Vodafone had added a 20GB internet package to my line without my permission, and when I tried to cancel it, they continued to charge me exorbitant cancellation fees. I never made such a purchase knowingly, and I would never choose such a package if I had plenty of unused data. Despite my request for cancellation, my annoyance has only grown. Customers appear to be enrolled in contractual agreements with the accidental press of a button. When it comes to canceling, they provide no assistance. It's an obvious case of deception and unfair treatment. I demand that Vodafone resolve the issue and treat me fairly. This experience has made me extremely dissatisfied with their service and disregard for customer concerns.
I recently bought an extra 50GB of mobile data from Vodafone without meaning to. Even though I told their customer service about my situation, they told me there was no way to cancel this purchase. It's annoying to run into a policy that won't bend, especially since I have unlimited mobile data and ...
Despite the fact that I have switched to Vodafone's unlimited plan, they have not terminated the extra internet package that I had previously purchased from them. On top of adding the cost of the additional package to my bill, they took the amount of the cancellation fee for the package I had previo...
I happen to face an ongoing issue with Vodafone as they have failed to cancel my paid additional package. Last month, I purchased an extra package, and this month it hasn't been canceled, forcing me to continue with unwanted charges appearing on my bill. Tomorrow, on December 1st, my bill will be up...
After opening a message link from Vodafone, I explained the situation to customer service to understand the issue. They said that the link I opened was a package confirmation. I said that I did not have such a request and asked them to cancel the transaction. Although the messages I received were fo...
I've used Vodafone for a long time and have 3 postpaid lines. But this month, without my permission, Vodafone added an internet package to my account for no clear reason. When I tried to get out of it, they told me I would have to pay a fee. Because of a mistake made by Vodafone, an 182 TL cancellat...
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