Without my knowledge or permission, Vodafone added a mobile payment for a total of 1220 TL to my existing bill. The customer service department keeps passing me off to other departments and doesn't seem interested in resolving the problem we're having. How is it possible that a payment has been made for a service that I haven't even activated? Why doesn't this bother you at all? The issue is being faced by a large number of people, but nobody seems to be offering a solution. In the event that my issue is not resolved in a timely manner, I will make a formal complaint to Consumer Rights and a formal criminal complaint to the office of the prosecutor for your refusal to assist me.
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
Vodafone charged my bill in July under the guise of "mobile payment," slapping me with an unexpected 330 tl fee. I'd never used such a service before! When I called, they asked if they could deactivate my "mobile payment," which I hadn't authorized in the first place. I immediately requested that th...
Vodafone has been taking money from my account without my permission! My bill has risen to 1350 tl as a result of continuously added extra internet fees without my knowledge. This is unacceptable, given that my standard package costs only 70 tl. You cannot charge me an additional 1300 tl. It is near...
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
I got charged 2375 TL on my mobile account for PUBG on October 10, 2023. My phone doesn't have mobile payments turned on, and there was no record of the app being installed. I had to send an SMS that cost 7000 TL to get into the app. It's not as easy as it seems. When I called customer service, they...
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