On 06/04/2023, while at Stuttgart Airport in Germany, my daughter couldn't reach me, so she called me to learn my location. The phone call lasted approximately 2-3 minutes. The second call came from my daughter in Italy, which also lasted around 2-3 minutes. I had briefly used the internet to search for a location on the map in Italy, but due to no internet connectivity, I couldn't establish any contact, and my mobile data was promptly disabled again. However, I received a bill of 532.20 TL for this minimal usage. My line was enabled for international usage without my consent, and this amount was reflected in my bill. When I contacted customer service to cancel the international package, they demanded my consent, despite adding the package to my bill without my approval. They have no right to add packages to my bill without my authorization. I received a message while abroad stating that international calls cost 8.90 TL/minute, incoming calls cost 5.90 TL/minute, and SMS cost 2.50 TL. Based on this information, I didn't feel the need to disable international calls. The excessive bill of 532.20 TL resulted from just two calls from my daughter and the inability to use the internet (due to lack of internet access). They cannot provide a package without customer consent, and just as consent is required for cancellation, my approval is necessary for package activation. I demand rectification of this unfair situation and an adjustment of the amount charged to reflect my actual usage.
I was a loyal customer of your operator until two days ago, but unfortunately, I had to escape your service. My phone number is 055500, and I go by the name S D*** B***. In the past month alone, I've faced inexplicable situations. Most recently, you charged me an extra 3600 TL, claiming it as an int...
Hello, my complaint pertains to the Vodafone operator. I traveled to Germany on July 14, 2023, and stayed for a week, returning on July 22, 2023. During my stay, I only made a few WhatsApp calls throughout the day using my phone. At other times, I kept my phone in airplane mode and turned it off. Wh...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
On August 1, 2023, I filed a complaint about an unusually high internet usage bill. Following my complaint, a refund request was initiated on August 2, 2023. However, on August 23, 2023, a bill refund, including an IBAN transaction, was finally processed. The real issue arose on September 1, 2023. V...
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