Hello, my complaint pertains to the Vodafone operator. I traveled to Germany on July 14, 2023, and stayed for a week, returning on July 22, 2023. During my stay, I only made a few WhatsApp calls throughout the day using my phone. At other times, I kept my phone in airplane mode and turned it off. When I was at home, I connected to Wi-Fi. My tariff fee was 100 TL for domestic usage, but on July 31, 2023, I received a bill of 281.70 TL, including international usage charges. On August 31, 2023, I received another bill for 628.10 TL. I contacted Vodafone customer service, expressing my concern that this might be an error. However, I received no resolution or satisfactory explanation. I request that the matter be reviewed by the relevant authorities.
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
On July 3, 2023, at 23:22, I contacted Vodafone Turkey's customer service to cancel my tariff as I intended to switch to another GSM operator. However, they offered me a deal for 87 TL to convince me not to cancel, which included 750 minutes, 1000 SMS, and 13 GB of internet. In the following months,...
I visited Egypt from October 24, 2023, to October 29, 2023. Before departing, I disabled international usage to avoid any unexpected charges. On the second day of my trip, October 25, 2023, despite not receiving any confirmation message, not texting 'Yes,' or requesting any additional package, Vodaf...
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
Comments