Last week when I was abroad, Vodafone activated an international package of 172.55 TL without my request and approval and it was charged in the invoice amount. When I was abroad, I also saw that other additional international packages were defined and I canceled it, but I could not cancel this package, and the fee was charged on my invoice. They did the same thing before, then I paid because I couldn't deal with it. But this time, if necessary, I will take the matter to the European Consumer Court. I request the immediate cancellation of this international package and a refund of the charged amount. While abroad, the international calling and answering features of my line were open and my preference for using abroad is to make calls when I need it, regardless of any package, and to charge according to the SMS pricing information you sent me when I came to Greece. I demand immediate action in this matter.
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
I am a Vodafone Turkey customer who uses the Red 18 Tariff. Unbeknownst to me, they added an international internet usage package to my line while I was away. This package was activated three times in one hour and was subsequently charged to my account. I'm not requesting a refund for the first acti...
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
When I was overseas, Vodafone Turkey billed me 209 TL for my phone service, even though I didn't use it at all. I totally disagree with this accusation. Even though they had helped others in the same situation before, the customer service representative didn't help or support me at all. The phone bi...
I purchased a 1-day package to benefit from my package usage rights abroad using the Vodafone application. The package was offered by the Vodafone application in accordance with the tariff I use. However, when I went abroad, I could not make any calls or use the internet service. Although there was ...
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