5
Resolved

Vodafone Activated An International Data Plan Without My Knowledge!

Bahar
July 25, 2023 4:26 PM28
Bahar's Thank You Message
I was called immediately and the problem was resolved thanks to Xolvie!

Last week when I was abroad, Vodafone activated an international package of 172.55 TL without my request and approval and it was charged in the invoice amount. When I was abroad, I also saw that other additional international packages were defined and I canceled it, but I could not cancel this package, and the fee was charged on my invoice. They did the same thing before, then I paid because I couldn't deal with it. But this time, if necessary, I will take the matter to the European Consumer Court. I request the immediate cancellation of this international package and a refund of the charged amount. While abroad, the international calling and answering features of my line were open and my preference for using abroad is to make calls when I need it, regardless of any package, and to charge according to the SMS pricing information you sent me when I came to Greece. I demand immediate action in this matter.

Bahar
Bahar
July 28, 2023 11:33 PM

I was called immediately and the problem was resolved thanks to Xolvie!

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