I purchased a new SIM card from the Vodafone store near Tekirdağ Çorlu Çeşme bus stop on February 3rd. When my GSM line wasn't activated within four days, I contacted Vodafone customer service and was instructed to visit the store. At the store, they informed me that the last digit of the number was entered incorrectly and that the line wouldn't be activated due to a low bill. They provided a new number and took my current SIM card without any proper documentation. They gave me an unsigned new SIM card and left my old one active. Three months later, I received a bill. When I went back to the store, they were unwelcoming and refused to resolve the issue, claiming it wasn't their fault. We contacted customer service, paid the bill, and they reimbursed us. During our second visit to the store, after a heated argument, we terminated the line and filed a complaint. They claimed we had to pay an early termination fee. We created a complaint letter stating that the store should be responsible for the fee due to their mistake. We were told that we would receive information, but we have been waiting since the line was terminated. Vodafone contacts us on the due date for a payment we shouldn't be responsible for, using both disrespectful language and text messages. I refuse to pay the termination fee for a line I don't possess or use due to the store's error, and I want the consequences to be reflected in the store.
I'm fed up with Vodafone's inaction and poor customer service. My phone was stolen, but my SIM card remained active. I called to cancel it, but they refused. So I went to a Vodafone store and canceled it. They later called and demanded an exorbitant termination fee. They offered to reactivate my pho...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
I am a Vodafone user and a lawyer. Due to my job, I went to the Akmerkez İstanbul Vodafone store on 19.10.2023 at around 18:15 to get a mobile signature. First of all, the sim card I was using was canceled, and a new sim card was installed on my phone. However, the new mobile signature-compatible si...
I purchased a Vodafone E-SIM card and successfully linked it to my phone. However, shortly after changing my phone, I attempted to reconfigure it using the same QR code, only to receive a warning that the code was no longer valid. Frustrated, I contacted customer service, spoke with at least five di...
I recently bought two lines from Vodafone. One was activated and started working, but the other one never was. For four months, they kept charging us for the one that wasn't working. Even though we've called the call center many times to explain the problem, they just keep sending us from one person...
Comments