I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a termination fee of 850 TL, despite not being able to use their service for the past 8 days while still paying for it. I've created a fault report, but there has been no response or resolution to the ongoing issue. The Vodafone store blames the customer service team, who in turn blame the Turkish Telekom team. It seems like Vodafone wants to extract every penny from dissatisfied customers, as they forcefully demand the termination fee. We requested to activate the unused line, but that option seems nonexistent.
I purchased a new SIM card from the Vodafone store near Tekirdağ Çorlu Çeşme bus stop on February 3rd. When my GSM line wasn't activated within four days, I contacted Vodafone customer service and was instructed to visit the store. At the store, they informed me that the last digit of the number was...
On July 3, 2023, at 23:22, I contacted Vodafone Turkey's customer service to cancel my tariff as I intended to switch to another GSM operator. However, they offered me a deal for 87 TL to convince me not to cancel, which included 750 minutes, 1000 SMS, and 13 GB of internet. In the following months,...
We've been using four Vodafone corporate lines for our business since 2015. We signed a new contract on August 14, 2023, but by September 5, the commitments for these lines were canceled. On September 6th, they sent a crazy bill of 2,820 TL for the four lines that weren't subscribed to. We paid the ...
In my home internet subscription with Vodafone, I reported a connection issue on September 13, 2023. I encountered connection problems again on September 15 and September 17, and I reported these issues as well. Unfortunately, I haven't had internet access since the failure on September 17. It's now...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
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