On June 9th, I switched to Vodafone's Red Happy plan, expecting to pay 109 TL for the first year of service and 164 TL for the following year. When I called the customer service number, the representative estimated that I would pay around 300 Turkish Lira. Why had we agreed to a 24-month contract in the first place? Vodafone is undoubtedly attempting to mislead us. I'm canceling my contract with Vodafone and switching to a different GSM provider as soon as the final payment for the device I've been leasing is made. This is a textbook example of deceiving customers by making unattainable promises. My sincere recommendation is that you avoid Vodafone!
I've been a Vodafone customer for many years, but their recent actions have left me feeling completely disappointed and betrayed. On August 11, 2022, I spoke with a customer service representative named Helin, who persuaded me to switch to the Vodafone Red 20 plan, promising me 99 TL for the first y...
A year ago, I called Vodafone to change to a postpaid plan. The Red 30GB Ultra package, which cost 177 TL, was the one I chose. During the call, I insisted on a 2-year contract, but they kept insisting on a 1-year deal. They told me that I could keep the same plan for another year for just 10 TL mor...
On 25 - 27.07.2023, I moved my number from another operator to Vodafone. I bought the red opportunity 16 GB package for 142 TL with a 12-month commitment. The same package is offered for sale for 107 TL 2 days later. Frankly, I think I was misled by Vodafone. I called customer service and explained ...
I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 TL, saying that my social media use (YouTube.com, Instagram, WhatsApp, etc.) would not count toward my data limit. I took them at their word and took the offer. But in the first mo...
My Vodafone number is 0539********45, and my tariff was set to expire in a few weeks. Vodafone customer service called and renewed my contract for 80 TL. However, when I checked my tariff today, I was surprised to see a 169 TL charge. I immediately contacted customer service, who informed me that my...
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