I've been a Vodafone customer for many years, but their recent actions have left me feeling completely disappointed and betrayed. On August 11, 2022, I spoke with a customer service representative named Helin, who persuaded me to switch to the Vodafone Red 20 plan, promising me 99 TL for the first year and 99 TL + 5 TL if I stayed for the second. I decided to keep my line active rather than cancel it because I trusted her words. As August 2023 approached, however, I received a call from Vodafone offering me another promotion. When I mentioned my previous conversation with Helin, they denied any such arrangement and dismissed it as a rumor. Despite keeping complaint records, Vodafone showed no interest in their customers' complaints. It's infuriating to see Vodafone selectively honoring their representatives' promises while ignoring customer rights. I demand that Vodafone fulfill its commitment and keep the promises made by Helin. This experience has made me resentful of being a Vodafone customer. The attached documents contain proof of my current package information, and today is the plan's deadline.
Vodafone messaged me on July 28th, 2023, to renew my second-period plan for 88.36 TL. I had intended to switch carriers, but I changed my mind and decided to renew the second-period plan for 119.00 TL on July 30, 2023. The text messages they sent about the old plan, on the other hand, are still on m...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
On June 9th, I switched to Vodafone's Red Happy plan, expecting to pay 109 TL for the first year of service and 164 TL for the following year. When I called the customer service number, the representative estimated that I would pay around 300 Turkish Lira. Why had we agreed to a 24-month contract in...
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
Comments