On 25 - 27.07.2023, I moved my number from another operator to Vodafone. I bought the red opportunity 16 GB package for 142 TL with a 12-month commitment. The same package is offered for sale for 107 TL 2 days later. Frankly, I think I was misled by Vodafone. I called customer service and explained this situation. But he did not offer a satisfactory solution. He is trying to explain the event with the example of yogurt in the market going on sale. whereas I will be with you for a year, maybe I will be a Vodafone customer for years. If I am not offered a constructive solution rather than information, I will use my right of withdrawal without hesitation.
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
I've been a Vodafone customer for many years, but their recent actions have left me feeling completely disappointed and betrayed. On August 11, 2022, I spoke with a customer service representative named Helin, who persuaded me to switch to the Vodafone Red 20 plan, promising me 99 TL for the first y...
On July 3, 2023, at 23:22, I contacted Vodafone Turkey's customer service to cancel my tariff as I intended to switch to another GSM operator. However, they offered me a deal for 87 TL to convince me not to cancel, which included 750 minutes, 1000 SMS, and 13 GB of internet. In the following months,...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
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