Approximately 2 days ago, I was contacted by Vodafone, and I was informed that there is a pending debt for one phone belonging to the company. When I checked my online banking on November 2, 2023, I noticed that my bill dated 09/10/2023 had not been paid, and in addition to this, another bill dated 07/11/2023 (1235.60) had been charged to me. During my conversation with customer service at 17:31, they informed me that my line had been disconnected, and a termination fee had been charged to me. When I asked them for the reason, they told me that the company documents were incomplete. 1- If my documents are incomplete, why was my line activated in an unauthorized manner, and then the line was disconnected, and a termination fee was charged to me? 2- I had previously submitted the company documents, and the person responsible for Vodafone affairs here had lastly requested a photocopy of the company owner's ID from me via WhatsApp, which I sent to them on July 25. I had already submitted the company documents to this individual. If their employees failed to upload the documents, why was I not informed, and why was I billed for this error? 3- I will file a complaint against Vodafone with the BTK (Information and Communication Technologies Authority) for conducting unauthorized actions (activating the line in an unauthorized manner despite incomplete documents) and attempting to profit unfairly by disconnecting the line without notice.
Hello, I transferred from Turkcell to Vodafone on November 8, 2023. On 10/11/2023, around 7:30 PM, my line was moved to Vodafone. I'm using my line passively because Vodafone doesn't deliver a signal to my phone, which I registered and activated in another country. When I called Vodafone customer se...
Despite my request and the fact that I returned my modem, Vodafone has not yet disconnected my internet service. I terminated my subscription to the Vodafone Internet service on the 21st of September, 2023, at approximately 4:00 PM. On the other hand, on October 2, 2023, the customer service departm...
Approximately 8 months before my contract expired, Vodafone customer service called me at 15:49 on 2.11.2023. The representative claimed my contract h...
On August 1, 2023, I filed a complaint about an unusually high internet usage bill. Following my complaint, a refund request was initiated on August 2, 2023. However, on August 23, 2023, a bill refund, including an IBAN transaction, was finally processed. The real issue arose on September 1, 2023. V...
In my home internet subscription with Vodafone, I reported a connection issue on September 13, 2023. I encountered connection problems again on September 15 and September 17, and I reported these issues as well. Unfortunately, I haven't had internet access since the failure on September 17. It's now...
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