Despite my request and the fact that I returned my modem, Vodafone has not yet disconnected my internet service. I terminated my subscription to the Vodafone Internet service on the 21st of September, 2023, at approximately 4:00 PM. On the other hand, on October 2, 2023, the customer service department of Vodafone informed me that the internet service hadn't been terminated, that it was still operating even though there was no contract, and that they had billed me for it. They are sending out invoices in error, and the customer service representative is rude and disrespectful, suggesting that I file a complaint rather than helping me find a solution to the problem.
In my home internet subscription with Vodafone, I reported a connection issue on September 13, 2023. I encountered connection problems again on September 15 and September 17, and I reported these issues as well. Unfortunately, I haven't had internet access since the failure on September 17. It's now...
On August 1, 2023, I filed a complaint about an unusually high internet usage bill. Following my complaint, a refund request was initiated on August 2, 2023. However, on August 23, 2023, a bill refund, including an IBAN transaction, was finally processed. The real issue arose on September 1, 2023. V...
Approximately 2 days ago, I was contacted by Vodafone, and I was informed that there is a pending debt for one phone belonging to the company. When I checked my online banking on November 2, 2023, I noticed that my bill dated 09/10/2023 had not been paid, and in addition to this, another bill dated ...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
Approximately 8 months before my contract expired, Vodafone customer service called me at 15:49 on 2.11.2023. The representative claimed my contract h...
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