In my home internet subscription with Vodafone, I reported a connection issue on September 13, 2023. I encountered connection problems again on September 15 and September 17, and I reported these issues as well. Unfortunately, I haven't had internet access since the failure on September 17. It's now October 2, 2023, and I'm still without internet. I've submitted multiple fault reports, and initially, I was informed that the issue would be resolved by the end of the month. However, today, when I spoke to a Vodafone customer representative, I was told that there is no set deadline for the repair. Vodafone has offered to refund half of my October invoice related to this fault and has also provided an additional 10GB of internet separately to two mobile phones registered with Vodafone in my household. In my recent conversation with the customer representative, I made it clear that if the issue is not resolved within 48 hours, I will exercise all my legal rights, and if necessary, I will take this matter to court. I am determined to pursue every possible avenue to hold Vodafone accountable for its indifference towards customer grievances and to address Türk Telekom's neglect of subscribers who are not their own customers.
Despite my request and the fact that I returned my modem, Vodafone has not yet disconnected my internet service. I terminated my subscription to the Vodafone Internet service on the 21st of September, 2023, at approximately 4:00 PM. On the other hand, on October 2, 2023, the customer service departm...
I filed a complaint on August 22nd, and it is now September 27th, and my issue is still unresolved. A Vodafone representative called me and was very understanding, acknowledging my frustration with the lack of productivity from home internet and saying, "You're absolutely right; it's not comfortable...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
On August 1, 2023, I filed a complaint about an unusually high internet usage bill. Following my complaint, a refund request was initiated on August 2, 2023. However, on August 23, 2023, a bill refund, including an IBAN transaction, was finally processed. The real issue arose on September 1, 2023. V...
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
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