By becoming a Vodafone customer, I made a huge mistake. I switched to their prepaid plan, and everything began to fall apart after only two months. I'm now being charged exorbitant fees and receiving a message that says, "Your number is not available for this type of call." I can't even contact their customer service; whenever I do, they blame it on my device, despite the fact that I've tried different phones with the same result. It's vexing, and I've had enough. Because of this problem, I can't trust them to load any package. Please resolve my issue as soon as possible; customer service does not appear to be concerned. They keep insisting that there is no problem with the system or my device, but their actions show otherwise. I even attempted to load an unlimited social media package, but I'm now stuck in a never-ending loop of errors. This is driving me insane; having such a bad connection is excruciating.
Vodafone changed my postpaid line to prepaid without my consent. I had intended to terminate my contract a day before it was scheduled to end on August 6, so it was a bit shocking for me to see this change. To ensure a smooth process, I made an early call to the customer service representative. They...
I switched my mobile number to Vodafone three months ago, and I was promised a seamless transition to a billing plan. However, despite repeated attempts and assurances, I remain stuck on a prepaid plan with limited data. Currently, I am paying ₺350 for a mere 25GB of data, which is severely restric...
I bought a line from Vodafone. Just before purchasing the line, I met with the customer service Vodafone expert team twice and asked if I could switch to the postpaid Red Pass 15 GB social package before purchasing a new Vodafone line. They told me to get the line and call us after a month, and let'...
I bought a prepaid Vodafone SIM card for my son. After 4-5 months of trouble-free service, Vodafone's customer service abruptly switched our prepaid line to a postpaid plan without our knowledge or consent. We learned about the change via text message, and despite numerous calls to customer service,...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
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