I bought a line from Vodafone. Just before purchasing the line, I met with the customer service Vodafone expert team twice and asked if I could switch to the postpaid Red Pass 15 GB social package before purchasing a new Vodafone line. They told me to get the line and call us after a month, and let's get you through it. When I called them one month after purchasing, they told me that I could not switch to such a package. If this is not false information and misleading information, what is it? I filed a complaint, and it's been over two weeks, and they haven't even responded. A corporate company victimizing a customer in order to take their money, and not taking any action to correct it, damages its image. They literally deliberately misled me.
Vodafone changed my postpaid line to prepaid without my consent. I had intended to terminate my contract a day before it was scheduled to end on August 6, so it was a bit shocking for me to see this change. To ensure a smooth process, I made an early call to the customer service representative. They...
I bought a prepaid Vodafone SIM card for my son. After 4-5 months of trouble-free service, Vodafone's customer service abruptly switched our prepaid line to a postpaid plan without our knowledge or consent. We learned about the change via text message, and despite numerous calls to customer service,...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
I requested the transfer of a phone line from another operator to Vodafone under my mother's name at a Vodafone store nine months ago. Unbeknownst to me, the store ported the line as a postpaid contract. I noticed this three months after the line was activated for the first time. I immediately conta...
A call with a Vodafone customer service representative was abruptly terminated. It's been 15 days, and Vodafone hasn't done anything about the situation. Unfortunately, that is not the end of the issue. Another representative misrepresented their name at the start of the call and pretended to have e...
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