We switched from a reputable provider to Vodafone, expecting to benefit from their enticing 'Red Genc 25GB Unlimited Video' plan, which included enticing details like a 100 TL bonus for monthly fuel expenses exceeding 500 TL at Opet and FreeZone membership for all users under the age of 26. However, as soon as my Vodafone line was activated, I realized I had become entangled in a web of false information and confusion. Within one day, regret set in. I wanted to take advantage of Opet discounts but couldn't find them. I received the same response every time I called customer service: "You must wait 7 to 15 days." Why should customers be inconvenienced when this detail is not mentioned during the process? The other misleading information was about the FreeZone membership for users under the age of 26. The switch process explicitly stated that 'all users under 26' could become FreeZone members, but I later learned from a customer representative that there is a 7-year minimum age limit. I felt duped and lost faith in Vodafone. I intend to return to my previous operator as soon as possible. In my opinion, the benefits they promised do not reflect reality.
I signed up for Vodafone's Red tariff a year and a half ago. They never mentioned that this tariff would be in effect for two years at the time. This year, as I approached a certain age and the packages appeared more appealing, I applied for FreeZone, only to discover that it required a 2-year commi...
I'm tired of Vodafone's constant lies and misleading information, which only cause embarrassment and waste of money. They persuaded me to upgrade to an unlimited plan by promising 45GB of hotspot data for only 29 TL (the main reason I switched). I was supposed to have a monthly internet sharing allo...
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
I switched my mobile number to Vodafone three months ago, and I was promised a seamless transition to a billing plan. However, despite repeated attempts and assurances, I remain stuck on a prepaid plan with limited data. Currently, I am paying ₺350 for a mere 25GB of data, which is severely restric...
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
Comments