I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the campaign is 200 TL". When I asked why I wasn't informed 2 months in advance if my commitment was over, he made a snide remark. Fortunately, in the new tariff, since he said that you can already leave within 3 months without a withdrawal fee, I accepted 145 TL instead of 200 TL, thinking that I would examine other operators at that time. When I examine it today, I see that I registered with Vodafone in February 2023, that is, I was deceived by saying that the first 13-month period of your tariff was over when it was only 6 months old and I was switched to a higher priced tariff. I want you to switch me to my old discounted tariff immediately and contact me. We will have very serious problems Vodafone. This is unbelievable. Attached are the documents. I am waiting for an urgent explanation and correction, otherwise we will have a very serious problem.
Vodafone messaged me on July 28th, 2023, to renew my second-period plan for 88.36 TL. I had intended to switch carriers, but I changed my mind and decided to renew the second-period plan for 119.00 TL on July 30, 2023. The text messages they sent about the old plan, on the other hand, are still on m...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
On 25 - 27.07.2023, I moved my number from another operator to Vodafone. I bought the red opportunity 16 GB package for 142 TL with a 12-month commitment. The same package is offered for sale for 107 TL 2 days later. Frankly, I think I was misled by Vodafone. I called customer service and explained ...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
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