I've been using Vodafone Red with a 20GB social package for 119 liras. The first period is coming to an end in two days, so I contacted customer service for more information. They informed me that the second period would cost 179 liras. However, Vodafone notified me today that the second period would cost 209 liras. How can a company have two different prices? Furthermore, I have filed numerous complaints about network problems in my area, but no resolution has been provided. Despite this, I intended to stick with Vodafone and this tariff because it was slightly less expensive. Now, how does the price go from 179 liras to 209 liras in two days? This unfair increase will not be tolerated, and I demand a response to put an end to this practice.
A year ago, I called Vodafone to change to a postpaid plan. The Red 30GB Ultra package, which cost 177 TL, was the one I chose. During the call, I insisted on a 2-year contract, but they kept insisting on a 1-year deal. They told me that I could keep the same plan for another year for just 10 TL mor...
I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 TL, saying that my social media use (YouTube.com, Instagram, WhatsApp, etc.) would not count toward my data limit. I took them at their word and took the offer. But in the first mo...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
The second period of my Mega Vodafone 1 unlimited red plan was going to cost me 288 TL. My plan's first period cost 208 TL, and the price for the second period was set at 288 TL. However, Vodafone unilaterally changed the contract to 320 TL without prior notice or making the contract details visible...
I'm really fed up with Vodafone, and I'm baffled as to why it's so difficult to reach a customer service representative. Their automated assistant is unable to handle our requests, leaving us in the dark and without proper information. When I spoke with a customer service representative yesterday, I...
Comments