The Vodafone app prompted me to visit the store for assistance with my account. However, the customer service at this store was appalling. The manager ignored me and attended to someone else. Furthermore, he gossiped about me to other employees while pointing at me. There was a language barrier, and the store employee assigned to me used Google Translate but never responded to my questions. They instructed me to wait for an English speaker for an hour, but no one came. Additionally, the manager yelled at me, insisting that Vodafone's problem was mine, not his. This was the rudest encounter I've had with a customer service representative.
I'm in an aggravating situation with Vodafone. My phone line was restricted due to incomplete documentation during a transfer process at a Vodafone store. When I called customer service to resolve the problem, I was directed back to the Vodafone store. When I went to the store, they dismissed me, sa...
I requested the transfer of a phone line from another operator to Vodafone under my mother's name at a Vodafone store nine months ago. Unbeknownst to me, the store ported the line as a postpaid contract. I noticed this three months after the line was activated for the first time. I immediately conta...
I purchased a new SIM card from the Vodafone store near Tekirdağ Çorlu Çeşme bus stop on February 3rd. When my GSM line wasn't activated within four days, I contacted Vodafone customer service and was instructed to visit the store. At the store, they informed me that the last digit of the number was...
I recently purchased an Apple Watch SE2 from a Vodafone store. Upon trying to pair the watch with my iPhone 7 at home, I was disheartened to discover that they were incompatible. I immediately contacted the store, but they refused to accept a return, citing that the box had been opened. A week befor...
On June 24, I switched from Turkcell to Vodafone and received an SMS stating that my new line would be active by 20:20. I went to a Vodafone store in Çesme, Izmir, and asked for an eSIM. They told me it would be 200 TL, and I agreed. When I tried to activate it on my phone, however, it did not work....
Comments