On June 24, I switched from Turkcell to Vodafone and received an SMS stating that my new line would be active by 20:20. I went to a Vodafone store in Çesme, Izmir, and asked for an eSIM. They told me it would be 200 TL, and I agreed. When I tried to activate it on my phone, however, it did not work. So, reluctantly, I purchased another eSIM for 200 TL. The second eSIM also did not work, much to my chagrin. When I returned to the store, they told me there was nothing they could do because the tablet displayed an error message that said, "You can only change your SIM card a maximum of three times within a month." I called Vodafone customer service about 20 times and went to their stores in IstinyePark and Ozdilek Park Mall to explain my problem. Unfortunately, no one offered to help. I will file complaints against any unhelpful employees, especially those in the call center. It's infuriating that my phone isn't working during the holiday, and no one is taking responsibility. I requested to be directed to someone who could assist me during my tenth call, but it turned out to be another disappointment. "If it says one month there, you have to wait one month," a call center representative told me. Nobody is taking responsibility for this problem. Even Emin, the employee at Ozdilek Park, was rude, stating, "We can't resolve this issue; we received special instructions from Atlas." Please activate my line as soon as possible.
I purchased a Vodafone E-SIM card and successfully linked it to my phone. However, shortly after changing my phone, I attempted to reconfigure it using the same QR code, only to receive a warning that the code was no longer valid. Frustrated, I contacted customer service, spoke with at least five di...
I transferred my Vodafone line, and I was told within 10 minutes that it would be registered in the new person's name. Instead, the line simply disconnected. It's been 24 hours and it's still not working. When I call, I get an automated message that says, "This number does not exist." There is no wa...
I purchased a new SIM card from the Vodafone store near Tekirdağ Çorlu Çeşme bus stop on February 3rd. When my GSM line wasn't activated within four days, I contacted Vodafone customer service and was instructed to visit the store. At the store, they informed me that the last digit of the number was...
I tried three times to activate my e-SIM card at the Vodafone Hilltown store in Istanbul, but it wouldn't work. It was shocking that the staff always put the blame on BTK and didn't want to fix the problem themselves. They didn't bother to look at my phone again, even after several visits. If I can ...
I am a Vodafone user and a lawyer. Due to my job, I went to the Akmerkez İstanbul Vodafone store on 19.10.2023 at around 18:15 to get a mobile signature. First of all, the sim card I was using was canceled, and a new sim card was installed on my phone. However, the new mobile signature-compatible si...
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