I recently purchased an Apple Watch SE2 from a Vodafone store. Upon trying to pair the watch with my iPhone 7 at home, I was disheartened to discover that they were incompatible. I immediately contacted the store, but they refused to accept a return, citing that the box had been opened. A week before the 14-day window expired, I made another call to the store, hoping for a solution. Shockingly, the store representative insulted my consumer rights and rudely hung up on me. In desperation, I reached out to Vodafone directly. They assured me that my refund rights were intact and that I could return the watch within the 14-day period. They initiated an investigation, but it's been over a week, and there's been no progress. Now, my return window has closed, and I'm stuck with a non-functional watch. To make matters worse, the store hasn't provided me with an invoice, preventing me from seeking help from BTK or Consumer Rights. I implore Vodafone to finally resolve this issue.
Vodafone has an online store where I bought an Honor Magic Watch 2. The product didn't work right, and an official service report said it couldn't be fixed. This means that a refund should be given. The customer service team at Vodafone's Online Store told me to send this report. I did what they sai...
I wanted to return a watch I purchased through Vodafone's mobile app, but unfortunately, I hit a roadblock. They frustratingly kept sending it back, citing that watches couldn't be returned. I am disappointed by this situation, and I made three attempts to initiate a return request, but unfortunatel...
I bought the Sword Snazy smartwatch from Vodafone in January 2023, and it has been a constant source of frustration. From the start, it had persistent connectivity issues and sensor malfunctions. They replaced the watch when I took it in for the first service, but the problems persisted. They claime...
On 23.07.2023, I ordered iPhone 11 from the online store and although days passed, the order was being prepared. I canceled the order and bought it elsewhere and received it in 2 days, Vodafone reflects the first installment of the phone, which I did not receive and was not even shipped, on my invoi...
I'm a Vodafone customer who recently purchased a refurbished contract phone. It couldn't read the SIM card when it arrived, and the screen was cracked. I wanted to return it, but the seller refused, claiming it was damaged, and they've been opening complaint tickets for three months with no solution...
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