Today, I got a bill for 358.80 TL at around 4:24 PM. When I called customer service, they told me that I went over my internet usage by 210 TL, which is almost 5GB. They're saying I got a message about going over my internet limit, but I didn't receive any notification like that. The customer service representative said that if they can't find any proof of me getting the message, they'll give me back the 210 TL after looking into it. They keep saying that they sent a message, but I haven't received any message from them. Can you please review the screenshots and my account details thoroughly? If this issue isn't resolved, I might have to take legal action because of the extremely high charges. 😡😡 Can you take a look at the screenshots I sent? Did I get any notifications about going over my limit? Based on what your customer representative said, if you didn't receive any message, they should refund the fee. They might even check Vodafone conversation records if needed.
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I'm a Vodafone customer. Last night, I remembered the trouble I had with data overage on my previous carrier, T****, and decided to set a limit on Vodafone as well. So, I set the spending limit to 200 TL in the invoice settings to prevent excessive internet usage after my package runs out. However, ...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
I've been using Vodafone for my phone plan, and my internet data ran out really quickly in just 2 days. This caused me to go over my data limit, and now my bill is a huge 850 TL (my plan is only 167 TL). Because of my job, I had to reluctantly buy more data (10 GB), but it disappeared really quickly...
On July 3, 2023, at 23:22, I contacted Vodafone Turkey's customer service to cancel my tariff as I intended to switch to another GSM operator. However, they offered me a deal for 87 TL to convince me not to cancel, which included 750 minutes, 1000 SMS, and 13 GB of internet. In the following months,...
Comments