I'm a Vodafone customer. Last night, I remembered the trouble I had with data overage on my previous carrier, T****, and decided to set a limit on Vodafone as well. So, I set the spending limit to 200 TL in the invoice settings to prevent excessive internet usage after my package runs out. However, this morning, I discovered that an additional overage charge of 580 lira was reflected on my bill, without any prior notice or explanation. When I initially checked my bill, I only saw one Smart 5 GB and didn't think much of it. What harm could come from Smart 5 GB, right? But when I went to the user details from the invoice settings, I noticed multiple charges for amounts like 1GB and 500MB at exorbitant prices. Considering the current situation in Turkey, it's truly disappointing that a company like Vodafone, which I thought was customer-friendly, would do this. Moreover, 580 lira is an outrageous amount. It would take me four months of bill payments to cover it. Can I please get an urgent response? (By the way, I want to reiterate clearly that apart from the last charge, none of the internet packages appear in the app. They only show up when I check the usage. There is absolutely no indication of their usage in the app.)
I'm a Vodafone postpaid customer with a $54 monthly package. My plan only includes internet access, which justifies the price. However, I recently encountered a strange problem. When I briefly turned on mobile data, I received notifications that I had used up 80% of my data allowance. Normally, I pa...
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
Today, I got a bill for 358.80 TL at around 4:24 PM. When I called customer service, they told me that I went over my internet usage by 210 TL, which is almost 5GB. They're saying I got a message about going over my internet limit, but I didn't receive any notification like that. The customer servic...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
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