I visited Egypt from October 24, 2023, to October 29, 2023. Before departing, I disabled international usage to avoid any unexpected charges. On the second day of my trip, October 25, 2023, despite not receiving any confirmation message, not texting 'Yes,' or requesting any additional package, Vodafone installed a 280TL package named "All Inclusive Passport" on my line, stating I could use my existing package rights. Surprisingly, they charged this fee daily, and the notification SMS arrived after my return to Turkey. This action is deliberately misleading and is not an isolated incident. I have faced similar issues with Vodafone. I kindly request a refund regarding this matter.
Hello, my complaint pertains to the Vodafone operator. I traveled to Germany on July 14, 2023, and stayed for a week, returning on July 22, 2023. During my stay, I only made a few WhatsApp calls throughout the day using my phone. At other times, I kept my phone in airplane mode and turned it off. Wh...
I am using Vodafone’s All Inclusive Passport service while abroad, but since the internet in my plan was not enough, I purchased an additional 50 GB package. However, instead of using this 50 GB, Vodafone’s All Inclusive Passport ignored it and charged me ₺200 for a 500 MB package as if I had no int...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
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