I used Vodafone abroad within the scope of the Vodafone all-inclusive passport package. Although I had approximately 7 GB of internet, an additional fee of approximately 510 TL was charged as an overage package in addition to the international usage package amount. I contacted customer service and they said they would take care of the problem. But no one called or asked. I could not get any information when I called. Vodafone is a regret.
I am using Vodafone’s All Inclusive Passport service while abroad, but since the internet in my plan was not enough, I purchased an additional 50 GB package. However, instead of using this 50 GB, Vodafone’s All Inclusive Passport ignored it and charged me ₺200 for a 500 MB package as if I had no int...
Vodafone customer service provided me with incorrect information. They assured me that I could use the same tariff I had in Turkey while traveling abroad for a fee. However, after leaving the country, I was charged daily fees. When I returned to Turkey, I went back to my old strategy and inquired ab...
After my minutes ran out in June, Vodafone automatically charged me 50 TL for a package. When I asked to cancel, they suggested I get a 25 TL overage package and promised to refund the 50 TL in July. Okay, I agreed. When July rolled around, I canceled the package, but they insisted I still pay the 2...
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
I purchased a 1-day package to benefit from my package usage rights abroad using the Vodafone application. The package was offered by the Vodafone application in accordance with the tariff I use. However, when I went abroad, I could not make any calls or use the internet service. Although there was ...
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