I transferred my Vodafone line, and I was told within 10 minutes that it would be registered in the new person's name. Instead, the line simply disconnected. It's been 24 hours and it's still not working. When I call, I get an automated message that says, "This number does not exist." There is no way to file a complaint or request service. Vodafone claims we reported the problem at the Vodafone Istanbul Göktürk Store, but no action has been taken. Who can we turn to for assistance? We are unable to even report the issue. The website requires a phone number and password, but we can't receive SMS or request a password reset because the number isn't active. Such incompetence is unfathomable in this day and age. I have three Vodafone lines, and they are making me unhappy. How can we contact technical support? When you call, you will be greeted by a virtual assistant who will misinterpret your request. It's as if Vodafone is making fun of us.
On June 24, I switched from Turkcell to Vodafone and received an SMS stating that my new line would be active by 20:20. I went to a Vodafone store in Çesme, Izmir, and asked for an eSIM. They told me it would be 200 TL, and I agreed. When I tried to activate it on my phone, however, it did not work....
Hello, I transferred from Turkcell to Vodafone on November 8, 2023. On 10/11/2023, around 7:30 PM, my line was moved to Vodafone. I'm using my line passively because Vodafone doesn't deliver a signal to my phone, which I registered and activated in another country. When I called Vodafone customer se...
On November 11th, I switched my phone number to Vodafone, which was a bad decision. I can't believe the network problems I'm having with this provider. It's 2024, and I'm still having connectivity issues. It's ridiculous that I can't even call Vodafone on my Vodafone line - the situation is truly ab...
I'd like to transfer my Turkcell number to Vodafone. Despite calling customer service every day for a week and emphasizing the importance of the situation, Vodafone representatives continue to tell me today that the process is on hold due to a system problem. It's frustrating because, despite the fa...
I am abroad, I was doing all my banking transactions through my line registered with Vodafone. Since I forgot to activate the line while I was abroad, I cannot use Vodafone now and of course I cannot access my bank applications at the same time. I could not find any information on the Vodafone websi...
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