I'd like to transfer my Turkcell number to Vodafone. Despite calling customer service every day for a week and emphasizing the importance of the situation, Vodafone representatives continue to tell me today that the process is on hold due to a system problem. It's frustrating because, despite the fact that there are so many employees and I've stressed the urgency of the situation, explaining that I'm working and unable to make calls during this time, they refuse to prioritize my request and claim it was placed on hold when I call them. The level of service is appalling, and every time I call, what they say contradicts what they said the day before. I've spoken with several representatives, and each has a different explanation. If my phone number is not ported by today, I will have to take legal action.
I switched my number from Turkcell to Vodafone on June 11th. By July 11th, I received the sim card, but couldn't sign the legal papers as I wasn't home. Fast forward to August 25th, and I'm still unable to make outgoing calls. Despite reaching out to the courier multiple times, there's been no progr...
I have a problem with Vodafone that must be resolved. I've been trying for a week to switch from a postpaid line to a prepaid line, and I'm about to give up. I've had numerous conversations with customer service representatives, but they either hang up on me or talk about things that I don't underst...
Hello, I transferred from Turkcell to Vodafone on November 8, 2023. On 10/11/2023, around 7:30 PM, my line was moved to Vodafone. I'm using my line passively because Vodafone doesn't deliver a signal to my phone, which I registered and activated in another country. When I called Vodafone customer se...
I transferred my Vodafone line, and I was told within 10 minutes that it would be registered in the new person's name. Instead, the line simply disconnected. It's been 24 hours and it's still not working. When I call, I get an automated message that says, "This number does not exist." There is no wa...
My Vodafone line, 0539****85, has been unusable for about a month since we requested a transfer and it never came back online. I've visited multiple stores and talked to several customer representatives, but they all claimed they've never encountered such a problem and blamed it on my line being "in...
Comments