I am a Vodafone Turkey customer who uses the Red 18 Tariff. Unbeknownst to me, they added an international internet usage package to my line while I was away. This package was activated three times in one hour and was subsequently charged to my account. I'm not requesting a refund for the first activation but for the subsequent two. Despite my best efforts, these charges were not successfully canceled, and they appeared on my invoice. I accept no responsibility for these two additional charges and am requesting a refund. This problem has been ongoing for over two months and has yet to be resolved.
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
I've used Vodafone for a long time and have 3 postpaid lines. But this month, without my permission, Vodafone added an internet package to my account for no clear reason. When I tried to get out of it, they told me I would have to pay a fee. Because of a mistake made by Vodafone, an 182 TL cancellat...
Dear Vodafone Global Company, I am filing a complaint regarding your Vodafone representative in Turkey. The issue is related to the 4 GB of remaining internet that was included in the package I purchased. I also bought an additional YouTube package, which I used for about half a day. Despite not usi...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
Comments