Without my knowledge that my mobile payment is open, 2574.95 TL was paid from my mobile payment, although I contacted customer service, it says that we cannot take any action. Money was deducted from PUBG mobile even though I did not do it myself. If this money is not canceled, I will sue. In addition, overage and overseas usage were overcharged. Although there were minutes left from last month, it was reflected in the invoice even though I did not make any transactions related to minute overage and abroad. I object to all of these, and customer service is not interested. I am disabled and I benefit from the disabled discount on my line, although I cannot afford to pay this. If it is not canceled, I will sue.
I got charged 2375 TL on my mobile account for PUBG on October 10, 2023. My phone doesn't have mobile payments turned on, and there was no record of the app being installed. I had to send an SMS that cost 7000 TL to get into the app. It's not as easy as it seems. When I called customer service, they...
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
On December 31, 2023, at 11:53 PM, I experienced unauthorized mobile payment deductions through my Vodafone® operator for Tencent Games Turkey® (PUBG Mobile). Two charges were made and reflected in my bill. I have no app or membership associated with this game on my phone. I request a refund for thi...
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